Saturday, January 14, 2012

More Business News

Nokia Ushers in the New Year with Dual SIM Nokia Asha 200

Easy Swap Dual SIM, Nokia Messaging and Communities Bring Richest Multiple SIM Device


Nokia today announced the availability of the Nokia Asha 200 in the Philippines – a colorful Dual SIM phone with a full QWERTY keypad for fast messaging.

The Nokia Asha 200 offers Nokia’s Easy Swap feature for convenient changing of SIM cards without the need to turn off the phone or remove the battery. The phone allows up to five SIM cards to be personalized and managed, so that calls, texts or web browsing can be enjoyed with minimized costs and maximum network coverage.

Available in a wide range of vibrant colours – including Graphite, Pink, Aqua and Pearl White – the Nokia Asha 200 is the perfect phone for staying connected. It includes a dedicated key for immediate access to favorite email and chat services through Nokia Messaging, and features an SMS view that shows an entire text message chain on the screen, to make chatting with friends easier than ever.

The pre-installed Nokia’s Communities application allows one-click sign-in to multiple social networks, letting users view, post, comment and update their status as well as share photos from networks such as Facebook and Twitter directly from the homescreen.

With support for up to 32 GB of additional memory, music lovers can take their entire collections with them, enjoying favorite tunes through high-performance 106 phon loudspeakers and enhanced stereo FM radio, as well as an FM recording feature that allows users to record songs directly off the radio.

“Consumers are calling out for the right mix of style and substance – phones that look great, but also give the richest possible experience in calling, texting or browsing the web,” said Mike Smith, Device Portfolio Manager, Nokia Philippines. “The new Nokia Asha 200 with Easy Swap Dual SIM helps people enjoy more affordable and connected chat, while new features like Nokia Messaging and Communities place social right on the phone’s homesecreen.”

Pricing and availability

The Nokia Asha 200 is available in Nokia Stores nationwide with a suggested retail price of PhP3,500.

About Nokia

Nokia is a global leader in mobile communications whose products have become an integral part of the lives of people around the world. Every day, more than 1.3 billion people use their Nokia to capture and share experiences, access information, find their way or simply to speak to one another. Nokia’s technological and design innovations have made its brand one of the most recognized in the world. For more information, visit http://www.nokia.com.ph.



CEB Posts 14% Growth, Flies close to 12M Passengers in 2011

Grows International Market by 22%


The Philippines’ largest national flag carrier, Cebu Pacific (PSE: CEB) flew close to 12 million passengers from January to December 2011, an increase of 14% over 10.5 million passengers in 2010.

CEB’s passenger growth was mainly driven by a 22% increase in international passengers, which numbered over 2.72 million in 2011. CEB added flights to Hong Kong, Kuala Lumpur, Brunei, Singapore, Ho Chi Minh, Seoul and Bangkok since the start of 2011 to meet travel demand.

Meanwhile, the airline flew 9.22 million domestic passengers, up by 12% from 8.23 million in 2010. CEB attributes these increases to capacity additions to key destinations, lower fares due to the unbundling of baggage allowance, and the arrival of five brand-new Airbus A320 aircraft in 2011.

2011 domestic load factor was 88%, 2 percentage points higher than in 2010. The average load factor for the year for both domestic and international routes was 86%, an increase compared to 85% last year. Load factor refers to how full the flights are.

“CEB was able to add 13% more seat capacity in 2011, and this translates to more flights for passengers and the continuous expansion of the airline within the Philippines and Asia,” said CEB VP for Marketing and Distribution Candice Iyog.

Last January 2011, President Benigno Aquino III and CEB President and CEO Lance Gokongwei awarded its 50 millionth passenger with an unlimited one-year travel pass.

It also bagged the Budgie$ Friendliest LCC Award at the 2011 Low-Cost Airlines World Asia-Pacific Conference in Singapore, and bested others with a 3rd Best Budget Airline rank in Smart Travel Asia’s 2011 Best in Travel Poll.

“We look forward to serving 14 million passengers this year. Cebu Pacific will continue to boost tourism and trade in the destinations we fly to, and offer the most innovative travel services for the convenience of our guests,” she added.

CEB will be the only airline to operate a Manila-Hanoi service starting March 17, 2012. It will also reopen its Manila-Xiamen service and begin its first international flight from Kalibo, international gateway to world-renowned Boracay Island with its Kalibo-Hong Kong flights on March 23, 2012.

For bookings and inquiries, guests can go to www.cebupacificair.com, or call the reservation hotlines (02) 7020-888 or (032) 230-8888. The latest seat sales and promos can also be found on CEB’s official Twitter and Facebook pages.

CEB currently operates 10 Airbus A319, 19 Airbus A320 and 8 ATR-72 500 aircraft. Its fleet of 37 aircraft – with an average age of 3.6 years – is one of the most modern aircraft fleets in the world. Between 2012 and 2021, Cebu Pacific will take an additional 23 Airbus A320 and 30 Airbus A321neo aircraft.



Globe Reaches Out to More Customers through more Service Channels


Subscribers of Globe Telecom are in for a better experience with more customer service channels that would immediately respond to customer needs and queries.

In a pioneering move, Globe launched new online channels to provide subscribers a variety of options where they can easily ask for after-sales support wherever they are and whatever time of the day. Subscribers here and abroad can get real-time feedback from customer service representatives (CSR) who are on duty 24/7 through the chat functionality available on the Globe website or by adding the Talk2Globe account (Talk2GLOBECHAT) on Yahoo! Messenger.

Globe subscribers anywhere in the Philippines can also get assistance through SMS by texting HELP to 1234 for free. These new channels feature faster response time to a specific customer inquiry, as well as uninterrupted and seamless service with a conversation tracking feature.

The new customer touchpoints are on top of the existing channels available for Globe subscribers such as the Talk2Globe Hotline via 730-1000 (toll-free via Globe Landline) or 211 (toll-free via Globe/TM mobile), official Talk2Globe social networking accounts in Facebook and Twitter, and the Talk2Globe e-mail account (talk@globetel.com.ph).

“As part of our commitment to superior customer experience, Globe gets closer to customers using new service technologies that spell convenience, accessibility, and faster response,” said Joe Caliro, Head for Customer Experience of Globe. “This gives our customers an opportunity to use their preferred channel to communicate with us, letting them enjoy talking to Globe their way with our widest range of self-service channels.”

Globe also launched *143#, the newest and easiest quick-service menu that allows subscribers to know more about the latest Globe promos at the touch of a button for free. Both prepaid and postpaid subscribers using this innovative service can quickly access billing and load details, as well as call, text and surfing promos, do GCASH transactions, download related services, and share prepaid load to Globe and TM users without having to memorize registration codes and access numbers. To use the service, just dial *143# and press the call button on the mobile phone.

In an unprecedented move at personalization, Globe set up an exclusive Visayan interactive voice response (IVR) system and deployed Visayan-speaking CSR agents based in Cebu to serve sales, after-sales, and technical concerns on broadband and landline services of customers in the Visayas and Mindanao regions. The company partnered with Aegis People Support and Tech Mahindra, two of the top call center companies in the global BPO industry. “This is a milestone not only for Globe but for our Visayan-speaking subscribers because they will find that when they talk to Globe, we are more responsive and there are no language barriers,” added Caliro. Mobile services will be served starting January 15, 2012 for prepaid and February 13, 2012 for postpaid.

The Visayan language is the second most-widely spoken dialect in the country, with over 20 million Filipinos speaking the language in various provinces and cities in Visayas and Mindanao. Visayan-speaking subscribers can call the Hotline at (02) 730-1000 or 211 and choose the Visayan option to listen to a Visayan-speaking IVR or speak with a Visayan CSR.


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